Terms of Service

Effective Date: April 8, 2026  |  Last Updated: April 8, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzapunchs.click (the "Website"), as well as any related services, features, content, applications, or products offered by Punch Pizza (collectively, the "Services").

By accessing, browsing, registering on, or placing an order through this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (incorporated herein by reference), and any additional guidelines, policies, or rules applicable to specific features or services offered on the Website.

These Terms apply to all visitors, users, and customers of the Website. If you are using this Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you individually and that entity.

If you are under the age of 13, you are not permitted to use this Website. If you are between the ages of 13 and 18, you may only use this Website with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

2. Company Information

The Website and Services are operated by:

3. Description of Services

Punch Pizza is a food service business that provides customers with the ability to browse our menu offerings, learn about our food products and ingredients, place online orders for pickup and/or delivery, access promotional offers and discounts, and communicate with our team through the Website.

Our Services include, but are not limited to:

• Online Menu Browsing: Viewing our current selection of pizzas, appetizers, beverages, desserts, and other food and drink items.
• Online Ordering: Placing orders for food and beverages through our Website for in-store pickup or delivery, where available.
• Account Management: Creating and managing a personal user account to save preferences, order history, and payment details.
• Promotional Programs: Accessing coupons, discount codes, loyalty rewards, and special offers made available through the Website.
• Customer Support: Contacting our team for questions, complaints, or assistance related to orders, products, or the Website.
• Informational Content: Accessing information about our locations, hours of operation, catering options, and company history.

We reserve the right to modify, expand, suspend, or discontinue any aspect of the Services at any time, with or without notice, at our sole discretion. Punch Pizza shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Availability of certain services, including delivery, may vary by geographic location and is subject to third-party delivery platform terms where applicable. Menu items, prices, and availability are subject to change without prior notice.

4. User Obligations and Prohibited Activities

4.1 User Responsibilities

By using our Website, you agree to:

• Provide accurate, current, and complete information when registering for an account or placing an order.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Use the Website only for lawful purposes and in accordance with these Terms.
• Comply with all applicable local, state, and federal laws and regulations of the United States when using the Services.
• Accept responsibility for all activities that occur under your account.
• Ensure that any dietary restrictions, food allergies, or special requests are communicated clearly when placing an order.

4.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities while using our Website or Services:

• Using the Website in any manner that violates any applicable federal, state, local, or international law or regulation, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030).
• Submitting false, misleading, or fraudulent orders, payment information, or personal data.
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
• Engaging in any conduct that restricts or inhibits any other user's ability to use or enjoy the Website.
• Attempting to gain unauthorized access to any portion of the Website, its servers, or any systems or networks connected to the Website.
• Using automated tools, bots, scrapers, or data mining techniques to collect information from the Website without our express written consent.
• Transmitting or uploading any viruses, malware, or other harmful code to the Website.
• Engaging in any activity that could damage, disable, overburden, or impair the Website or interfere with any other party's use of the Website.
• Circumventing, disabling, or otherwise interfering with security-related features of the Website.
• Harvesting or collecting email addresses or personal information of other users without consent.
• Using the Website for any commercial purpose not expressly authorized by Punch Pizza.
• Posting or transmitting any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or otherwise objectionable.
• Abusing promotional offers, discount codes, or loyalty programs through the creation of multiple accounts or fraudulent redemption methods.

Violation of any prohibited activities may result in immediate termination of your account, cancellation of pending orders, and potential legal action as permitted under applicable United States law.

5. Account Registration

To access certain features of the Website, including placing orders and saving preferences, you may be required to create a user account. When registering, you agree to provide truthful and complete information and to promptly update your account information if it changes.

You are responsible for maintaining the confidentiality of your username and password. You agree to notify Punch Pizza immediately at [email protected] if you suspect any unauthorized access to your account. Punch Pizza will not be liable for any loss or damage arising from your failure to maintain account security.

Punch Pizza reserves the right to terminate or suspend your account at any time, with or without cause or prior notice, if we believe you have violated these Terms or if such action is necessary to protect the integrity of our Services.

6. Payment Terms

6.1 Pricing and Fees

All prices for food items, beverages, and other products listed on the Website are in United States Dollars (USD) and are subject to applicable sales tax as required by state and local law. Prices are subject to change at any time without prior notice. Any applicable delivery fees, service charges, or gratuity will be disclosed at the time of checkout prior to the completion of your order.

6.2 Payment Methods

Punch Pizza accepts various payment methods as displayed on the Website at the time of checkout, which may include major credit cards, debit cards, and other electronic payment platforms. By providing payment information, you represent and warrant that you are authorized to use the payment method and that you authorize Punch Pizza to charge the applicable amount to that payment method.

6.3 Order Confirmation

Upon successful placement of an order, you will receive an order confirmation via email or through the Website. This confirmation constitutes our acceptance of your order and forms a binding agreement for the purchase of the specified food items. Punch Pizza reserves the right to refuse or cancel any order at its sole discretion, including in cases of pricing errors, suspected fraud, or unavailability of items.

6.4 Refunds and Cancellations

Refund and cancellation requests are handled on a case-by-case basis. If you are unsatisfied with your order or experience a food quality issue, please contact us within a reasonable time of receiving your order at [email protected]. We will make reasonable efforts to address legitimate complaints. Refunds, where approved, will be issued to the original payment method within a commercially reasonable timeframe.

Due to the perishable nature of food products, all sales are generally considered final once preparation of an order has commenced. Cancellations may not be possible after an order enters the preparation stage.

7. Intellectual Property Rights

7.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and the overall design and appearance of the Website (collectively, "Content"), is the exclusive property of Punch Pizza or its content suppliers and is protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, and trade dress law.

7.2 Limited License

Subject to your compliance with these Terms, Punch Pizza grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes related to ordering food and using our Services. This license does not include the right to:

• Reproduce, distribute, or publicly display any Content without express written authorization.
• Modify or create derivative works based on the Content.
• Use any data mining, robots, or similar data gathering tools on the Content.
• Use the Content for any commercial purpose or for any public display.
• Frame or mirror any part of the Website without prior written consent.

7.3 Trademarks

The Punch Pizza name, logo, and all related product names, designs, and slogans are trademarks or service marks of Punch Pizza. You may not use any of these marks without the prior written permission of Punch Pizza. All other trademarks or service marks appearing on the Website are the property of their respective owners.

7.4 User-Submitted Content

If you submit any reviews, comments, feedback, suggestions, photographs, or other content ("User Content") to the Website, you grant Punch Pizza a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our Services. You represent that you own or have the necessary rights to submit such User Content and that it does not infringe the rights of any third party.

8. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES PROVIDED BY PUNCH PIZZA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY INFORMATION OR CONTENT ON THE WEBSITE.
• WARRANTIES THAT DEFECTS, IF ANY, WILL BE CORRECTED.

Punch Pizza does not warrant or make any representation regarding the results that may be obtained from using the Website or the accuracy of any information obtained through it. You expressly agree that your use of the Website is at your sole risk.

8.1 Food Allergy and Dietary Disclaimer

Punch Pizza makes reasonable efforts to provide accurate ingredient and allergen information on our menu. However, our food products are prepared in a kitchen environment that handles common allergens including gluten, dairy, nuts, eggs, and soy. We cannot guarantee that any item is completely free from allergens. Customers with severe food allergies or dietary restrictions should contact us directly before placing an order. Punch Pizza is not liable for any adverse reactions resulting from undisclosed allergens or cross-contamination.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO:

• Your use of or inability to use the Website or Services;
• Any errors or omissions in the content of the Website;
• Unauthorized access to or alteration of your transmissions or data;
• Statements or conduct of any third party on or related to the Website;
• Any food quality issues, allergic reactions, or illness arising from consumption of our products, except to the extent caused by our gross negligence or willful misconduct;
• Any delays or failures in delivery of food products caused by third-party delivery services;
• Any other matters relating to the Services.

IN NO EVENT SHALL PUNCH PIZZA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO PUNCH PIZZA FOR THE SPECIFIC ORDER OR SERVICE GIVING RISE TO THE CLAIM IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for consequential or incidental damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or Services in a manner not authorized by these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights;
• Any User Content you submit, post, or transmit through the Website;
• Your negligence or willful misconduct;
• Any claim arising from a transaction conducted through the Website.

Punch Pizza reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without Punch Pizza's prior written consent.

11. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services, including third-party delivery platforms, payment processors, and social media platforms. These links are provided for your convenience only and do not imply endorsement, sponsorship, or affiliation with such third parties by Punch Pizza.

Punch Pizza has no control over the content, privacy policies, or practices of any third-party websites or services and assumes no responsibility for them. We encourage you to review the terms of service and privacy policies of any third-party services you access through or in connection with our Website. Your use of third-party services is at your own risk.

12. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, disclose, and protect your personal information in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) for general consumer protection standards.

By using the Website, you consent to the collection and use of your personal information as described in our Privacy Policy. Please review our Privacy Policy at pizzapunchs.click.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and applicable state laws, without regard to any conflict of law principles that would require the application of the laws of a different jurisdiction.

Any legal action or proceeding arising under or relating to these Terms, the Website, or the Services shall be subject to the exclusive jurisdiction of the applicable state and federal courts located in the United States. You hereby consent and submit to the personal jurisdiction of such courts and waive any objection to the exercise of jurisdiction over you by such courts and any objection to venue in such courts.

These Terms shall also be interpreted in accordance with applicable federal laws of the United States, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.), the Computer Fraud and Abuse Act (18 U.S.C. § 1030), and the Federal Trade Commission Act (15 U.S.C. § 41 et seq.).

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute, claim, or controversy informally by contacting Punch Pizza directly at [email protected]. We will make reasonable efforts to resolve the issue within thirty (30) days of receiving your written notice describing the nature of the dispute and the relief sought. If the dispute is not resolved within this period, either party may proceed to formal dispute resolution.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND INCLUDES A WAIVER OF YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

Except as provided below, any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or the Services (including any question regarding the existence, validity, or termination of these Terms) that cannot be resolved informally shall be finally settled by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA), as in effect at the time the arbitration is commenced.

The arbitration shall be conducted in English, and the arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction in the United States. Each party shall bear its own costs and attorneys' fees in connection with arbitration, unless the arbitrator determines that a claim or defense was frivolous or asserted in bad faith.

14.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR MULTI-CLAIMANT PROCEEDING. Further, unless both you and Punch Pizza agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information, without waiving the right to arbitration of all other disputes.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or Services, or maintain an account with Punch Pizza. Punch Pizza reserves the right, in its sole discretion and without prior notice, to:

• Terminate or suspend your access to all or part of the Website or Services for any reason, including violation of these Terms;
• Delete your account and all associated data in accordance with our Privacy Policy;
• Cancel any pending orders where grounds for termination exist;
• Pursue any available legal remedies.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion.

Upon termination for any reason, your right to use the Website and Services will immediately cease. The following provisions of these Terms shall survive any termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law and Jurisdiction, and Severability.

16. Changes to These Terms

Punch Pizza reserves the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, provide notice through the Website or via email to the address associated with your account.

Your continued use of the Website or Services after the effective date of any revised Terms constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically. If you do not agree with any changes, you must stop using the Website and Services and may request account deletion by contacting us.

17. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic outbreaks, governmental actions or restrictions, power failures, internet or telecommunications outages, labor disputes, fire, flood, civil unrest, or other similar events ("Force Majeure Events").

In the event of a Force Majeure Event, Punch Pizza will make reasonable efforts to notify customers of delays or service interruptions and to resume normal operations as soon as practicable.

18. Entire Agreement and Severability

18.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies or guidelines incorporated by reference herein, constitute the entire agreement between you and Punch Pizza with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

18.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, the provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by the invalidity or unenforceability of any single provision.

18.3 Waiver

No waiver by Punch Pizza of any breach or default under these Terms shall be deemed to be a waiver of any preceding or subsequent breach or default, nor shall any waiver constitute a continuing waiver. No waiver shall be effective unless made in writing and signed by an authorized representative of Punch Pizza.

18.4 Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without the prior written consent of Punch Pizza. Punch Pizza may freely assign its rights and obligations under these Terms, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

18.5 Headings

The section headings used in these Terms are for convenience only and shall not affect the interpretation or construction of any provision of these Terms.

19. Electronic Communications

By using our Website and Services, you consent to receiving electronic communications from Punch Pizza, including but not limited to order confirmations, promotional emails, and notices regarding changes to our Terms or Privacy Policy. These electronic communications satisfy any legal requirement that such communications be in writing. You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us at [email protected].

20. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a violation, please contact us using the following information:

We are committed to responding to all legitimate inquiries within a reasonable time frame. For urgent matters related to food safety or order issues, please contact us as soon as possible via email.