Privacy Policy

This Privacy Policy describes how Punch Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at pizzapunchs.click, place orders, interact with our digital services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

1. About Us

Punch Pizza is a food service business dedicated to delivering high-quality pizza and related food products to our customers. Our contact details are as follows:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through:

• Our website located at pizzapunchs.click
• Online ordering platforms and digital menus
• Email communications, newsletters, and promotional messages
• Customer service interactions (phone, email, chat)
• Loyalty programs, promotional offers, and contests
• Social media pages and third-party platforms where we have a presence
• Any other interaction you may have with Punch Pizza

This policy does not apply to third-party websites, applications, or services that may be linked to from our website. We encourage you to review the privacy policies of any third-party services you choose to use.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed breakdown of the types of data we may collect:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for registered accounts)
• Profile picture (if provided voluntarily)

3.2 Payment and Financial Information

When you place an order or make a payment, we collect:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address associated with the payment method
• Transaction history and order records
• Digital wallet information (e.g., Apple Pay, Google Pay, PayPal) where applicable

3.3 Order and Transaction Information

• Items ordered, customizations, and special requests
• Order frequency, preferences, and history
• Delivery instructions and preferences
• Feedback, reviews, and ratings submitted
• Gift card usage and redemption history

3.4 Usage and Technical Data

When you visit our website, we automatically collect technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Referring website URLs
• Pages visited, time spent on pages, and click behavior
• Search queries entered on our website
• Session duration and timestamp data
• Error logs and crash reports

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior on our website. This includes:

• Session cookies (temporary, deleted when you close your browser)
• Persistent cookies (remain on your device for a set period)
• Analytics cookies (to understand traffic patterns and user behavior)
• Marketing and advertising cookies (to deliver relevant promotions)
• Preference cookies (to remember your settings and choices)

For more details on our use of cookies, please refer to our Cookie Policy.

3.6 Communications Data

• Content of emails, messages, or chat conversations you send to us
• Customer service inquiry records
• Survey responses and feedback form submissions
• Social media interactions and mentions

3.7 Marketing and Preference Data

• Marketing communication preferences and opt-in/opt-out status
• Promotional codes and discount usage history
• Loyalty program participation and point balances
• Subscription status for newsletters and promotional emails

3.8 Information from Third Parties

We may receive personal information about you from third parties, including:

• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) when you order through their services
• Social media platforms if you choose to log in or connect your account
• Marketing partners and advertising networks
• Analytics providers
• Fraud prevention and identity verification services

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Order Fulfillment and Service Delivery

• Processing and fulfilling your food orders (in-store, takeout, or delivery)
• Communicating order confirmations, updates, and delivery notifications
• Managing your customer account and preferences
• Processing payments and issuing refunds where applicable
• Coordinating with delivery partners to complete your orders

4.2 Customer Service and Support

• Responding to your inquiries, complaints, and feedback
• Resolving disputes and addressing concerns about orders
• Providing technical support for account-related issues
• Maintaining records of customer interactions for quality assurance

4.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Delivering personalized marketing based on your order history and preferences
• Running loyalty programs, contests, sweepstakes, and promotional campaigns
• Conducting targeted advertising through digital channels
• Retargeting website visitors with relevant advertisements on third-party platforms

4.4 Analytics and Business Intelligence

• Analyzing website traffic patterns and user behavior to improve our digital experience
• Understanding customer preferences and popular menu items
• Conducting market research and customer satisfaction analysis
• Measuring the effectiveness of marketing campaigns
• Generating aggregated, anonymized reports for internal business planning

4.5 Legal Compliance and Security

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Detecting, preventing, and investigating fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Punch Pizza, our customers, and the public

4.6 Website and Service Improvement

• Improving the functionality, design, and content of our website
• Developing new features, products, and services
• Testing and debugging technical issues
• Personalizing your experience on our website

5. Legal Bases for Processing Your Information

We process your personal information under the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill your orders and provide you with the services you have requested.
• Legitimate Interests: We process data to improve our services, prevent fraud, conduct analytics, and grow our business, provided these interests are not overridden by your rights.
• Consent: Where required by law, we obtain your explicit consent before processing your data for marketing purposes or placing non-essential cookies on your device.
• Legal Obligation: We process data where required to comply with applicable laws, regulations, or legal proceedings.

6. Sharing Your Information with Third Parties

We do not sell your personal information for monetary consideration. However, we may share your information with third parties in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your data and may only use it for the specific services they provide to us. They include:

• Payment Processors: Companies that securely handle payment transactions on our behalf
• Delivery Partners: Third-party delivery services and logistics companies
• IT and Hosting Providers: Cloud hosting, data storage, and website infrastructure providers
• Email and SMS Marketing Platforms: Services that help us send marketing communications
• Analytics Providers: Companies such as Google Analytics that help us understand website usage
• Customer Support Tools: Platforms used to manage customer service inquiries
• Fraud Prevention Services: Companies that help detect and prevent fraudulent activity

6.2 Advertising and Marketing Partners

We may share limited personal information (such as email addresses in hashed form or device identifiers) with advertising networks and social media platforms to deliver targeted advertisements. This may constitute "sharing" of personal information under the CCPA/CPRA for the purpose of cross-context behavioral advertising.

6.3 Legal and Regulatory Disclosures

We may disclose your personal information when required to do so by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from federal, state, or local government authorities
• Law enforcement investigations
• Regulatory inquiries or compliance audits
• Situations where disclosure is necessary to protect the safety of any person

6.4 Business Transfers

In the event that Punch Pizza undergoes a merger, acquisition, sale of assets, reorganization, or bankruptcy proceeding, your personal information may be transferred to the successor entity. We will notify you via email or a prominent notice on our website if such a transfer occurs and if any material changes to this Privacy Policy result.

6.5 With Your Consent

We may share your information with other third parties when you have provided explicit consent for such sharing.

7. Data Security

We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Encryption at Rest: Sensitive personal data stored in our systems is encrypted.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection/prevention systems to monitor and protect our network.
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Two-Factor Authentication: Where available, we implement multi-factor authentication for internal systems access.

7.2 Organizational Safeguards

• Regular employee training on data privacy and security best practices
• Data privacy impact assessments for new projects and services
• Vendor security assessments and contractual data protection requirements
• Internal data breach response policies and procedures
• Regular audits and vulnerability assessments

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal data is no longer required, we will securely delete or anonymize it in accordance with our data retention schedule and applicable law.

9. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights as required by applicable law.

9.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., where we need the information to complete transactions or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes. To exercise this right, visit our Do Not Sell or Share My Personal Information page or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit our use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.
• Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.

9.2 General Privacy Rights for All Users

Regardless of your location, we offer the following options to all users:

• Access Your Data: You may request a copy of the personal information we hold about you.
• Correct Inaccuracies: You may update or correct your personal information by logging into your account or contacting us.
• Delete Your Data: You may request deletion of your personal information, subject to legal retention obligations.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
• Opt-Out of Marketing: You may unsubscribe from marketing emails at any time using the "unsubscribe" link in any email or by contacting us directly.

9.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected] (include "Privacy Request" in the subject line)
• Website: pizzapunchs.click

We will verify your identity before processing your request to prevent unauthorized access to your personal information. We will respond to verifiable consumer requests within 45 days as required under California law, with a possible extension of an additional 45 days when reasonably necessary, with notice provided to you.

9.4 Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf. Authorized agents must provide written proof of authorization, and we may require the consumer to verify their identity directly with us before we process the request.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and support our marketing efforts. Cookies are small text files placed on your device when you visit a website.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., shopping cart, login sessions). These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences, such as language settings or saved menu favorites.
• Marketing and Advertising Cookies: Used to deliver relevant advertising and track the effectiveness of our campaigns.
• Social Media Cookies: Set by social media platforms when you interact with social sharing buttons on our site.

10.2 Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie consent manager available on our website. You may also control cookies through your browser settings; however, disabling certain cookies may affect the functionality of our website. For full details on how we use cookies, please read our complete Cookie Policy.

11. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

Our website is not designed to attract children, and we do not intentionally market our products to individuals under the age of 18.

12. International Data Transfers

Punch Pizza is a United States-based business and primarily processes personal data within the United States. However, some of our third-party service providers (such as cloud hosting platforms and analytics tools) may process data in other countries. By using our services, you acknowledge and consent to the potential transfer of your personal information to countries outside of your country of residence.

When we transfer data internationally, we take steps to ensure that appropriate safeguards are in place, including:

• Using service providers that maintain data centers in the United States where possible
• Implementing data processing agreements with third-party providers that include appropriate data protection provisions
• Ensuring that any international transfers comply with applicable U.S. and international data protection laws

If you are located outside of the United States and are using our services, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services (such as third-party delivery platforms, social media pages, and payment gateways). These third parties operate independently and have their own privacy policies. Punch Pizza is not responsible for the privacy practices or content of these third-party services.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

14. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals. Our website does not currently respond to Do Not Track signals. However, you may use our cookie management tools or browser settings to control certain types of tracking on our website.

15. Your Marketing Preferences

We respect your right to control how we use your personal information for marketing purposes. You can manage your marketing preferences as follows:

• Email Marketing: Click the "unsubscribe" link at the bottom of any marketing email we send you. Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your orders and account.
• SMS Marketing: Reply "STOP" to any marketing SMS message to opt out.
• Push Notifications: Manage push notification settings through your device or browser settings.
• Personalized Advertising: Visit our cookie consent manager or contact us to opt out of interest-based advertising.
• Direct Contact: Email us at [email protected] with your preference to opt out of specific types of marketing communications.

Please allow up to 10 business days for opt-out requests to be fully processed across all our systems.

16. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable privacy laws, you have the right to file a complaint with the appropriate regulatory authority.

16.1 California Residents

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the:

16.2 Federal Consumer Protection

For federal consumer protection matters, including unfair or deceptive privacy practices, complaints can be filed with the:

16.3 State Attorney General

Residents of any U.S. state may also contact their State Attorney General's office to file privacy-related complaints. Many state attorneys general have consumer protection divisions that handle privacy matters.

Before filing a complaint with any regulatory authority, we encourage you to contact us directly at [email protected] so that we have the opportunity to address your concerns promptly.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or for other operational, legal, or regulatory reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at pizzapunchs.click
• Send an email notification to registered users when changes are significant
• Display a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us:

This Privacy Policy was last reviewed and updated on April 8, 2026. All rights reserved. Punch Pizza © 2026.